We are proud of the partnerships we have formed over the years – whether it’s from the Better Business Bureau, to being a preferred vendor for Valvoline, to our rigorous training received from the National Institute for Automotive Service Excellence (ASE), we take very seriously our commitments and reputation. And we’re thrilled when it shows when our customers recognize that very same thing.

1. Parties to this Agreement; Definitions. As used in this Agreement, the terms: (a) “Center” will mean the Big Bend Auto Service, Inc. d/b/a Big Bend Auto Center repair facility identified in the Service Authorization, estimate, work order, online request or other ordering document; (b) “Customer” shall mean the Customer identified in the Service Authorization, estimate, work order, online request or other ordering document; (c) “Manufacturer(s)” shall mean the entity or entities that manufactured the Parts used in the Services; (d) “Part(s)” shall mean the new and/or used parts, components, accessories or materials used in the Services; and (e) “Services” means the repair and/or maintenance services performed by Center for Customer, together with the Parts.

2. WARRANTY DISCLAIMERS AND LIMITATIONS

There are no warranties which extend beyond the description on the face hereof:

LIMITED WARRANTY ON SERVICES:  Center warrants that the Services will be performed in a good and workmanlike manner (“Services Warranty”).  The Services Warranty is valid for a period of the earlier of one year or 12,000 miles driven from the date the Services are performed. Customer’s sole and exclusive remedy, and Center’s entire liability under the Services Warranty, is the repair of any nonconforming portion of the Services. The Services Warranty is valid only if the vehicle is returned, at Customer’s expense, to one of Center’s repair facilities. Any claim for repairs to be performed by other than a Center facility must be approved in writing by Center prior to commencement of any work. The Services Warranty extends only to the Customer for whom the Services were provided and not any subsequent purchaser. CENTER PROVIDES NO OTHER WARRANTIES CONCERNING ITS SERVICES AND DISCLAIMS ANY AND ALL OTHER WARRANTIES, EXPRESS OR IMPLIED.

PARTS – Center warrants that the Parts used in any repairs will be in a good and workmanlike manner (“Parts Warranty”).  The Parts Warranty is valid for new parts for a period of the earlier of one year or 12,000 miles driven from the date the Services are performed and for used parts for thirty days from the date the Services are performed. Customer’s sole and exclusive remedy, and Center’s entire liability under the Parts Warranty, is the replacement of any nonconforming Parts. The Parts Warranty is valid only if the vehicle is returned, at Customer’s expense, to one of Center’s repair facilities. Any claim for repairs to be performed by other than a Center facility must be approved in writing by Center prior to commencement of any work. The Parts Warranty extends only to the Customer for whom the Services were provided and not any subsequent purchaser. CENTER PROVIDES NO OTHER WARRANTIES CONCERNING ITS PARTS AND DISCLAIMS ANY AND ALL OTHER WARRANTIES, EXPRESS OR IMPLIED.

NO OTHER WARRANTIES:  EXCEPT AS SET FORTH ABOVE, CENTER EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED. Center neither assumes nor authorizes any other person to assume for it any liability in connection with the services or any parts provided to customer in conjunction with the services.

3. Rates; Authorization; Additional Repairs.  Center’s charges for labor are not based on actual mechanic’s time, but are established by multiplying Center’s labor rate by industry time allowances or Center’s own judgment of the time to be charged.  If an estimate is provided, Customer will not be charged more than the estimated price approved by Customer.  However, if Center discovers that different or additional repairs are indicated, Customer will be contacted for authorization to make such additional repairs.  Authorization may be given by Customer orally or in written form, including email.  In the event that Customer authorizes commencement but does not authorize completion of a repair or service, a charge will be imposed for disassembly, reassembly, or partially completed work. Such charge will be directly related to the actual amount of mechanic’s time and/or parts involved in the inspection, repair, or service performed.  Center will submit warranty claims on behalf of Customer for manufacturers for whom it is authorized to perform warranty service; however Customer understands and agrees that it is responsible for full payment for any Services provided that are not covered by warranty.  Center is not responsible for any loss, damage, or other liability caused by, arising from, or related to repair or maintenance work recommended by Center that is declined by Customer. Customer agrees that Center employees may operate Customer’s vehicle for purposes of facilitating the repairs, including but not limited to diagnosing, road testing, and sublet services.

4. OEM Parts.  Customer acknowledges that estimates for non-warranty repairs may include parts not made by the original manufacturer. Parts used in the non-warranty repair of customer’s vehicle by other than the original manufacturer are required to be at least equal in like kind and quality in terms of fit, quality and performance to the original manufacturer parts they are replacing.

5. Sublet Repairs.  Customer acknowledges that portions of the repairs may be provided by a subcontractor hired by Center and Customer hereby authorizes all sublet repairs that Center, in its sole discretion, may deem necessary.

6. Damage; Theft.  Center is not responsible for loss of or damage to the vehicle due to or arising from fire, weather, theft, or any other cause except the sole negligence of Center.  Center is not responsible for any loss or damage to articles of personal property that have been left in the vehicle or for loss or damage to bodies, trailers, or special equipment, including any cargo, materials, or supplies carried on or in such bodies, trailers, or special equipment, whatever the cause.

7. Payment; Storage Fees.  All charges for repairs including labor and materials furnished are due and payable simultaneously with the delivery of the within described vehicle or prior to delivery upon the expiration of three days after notice to Customer that the repairs have been completed.  If the vehicle described herein is not picked up within three days after such notice is given, Center may charge daily storage fees at rates that are ordinary and customary for the area, but not to exceed $50.00 per day or the maximum rate allowable by applicable law.

8.  Mechanic’s Lien; Lien Sale; Collection.  In addition to any and all other legal remedies available to Center, Customer authorizes and acknowledges an express mechanic’s lien in favor of Center on the vehicle described herein for all charges for repairs, including labor and parts, storage and/or towing.  Customer authorizes and acknowledges that if payment in full is not received within ten days after Center has notified the Customer that the repairs are completed: (i) Center may, in accordance with applicable state law, begin lien sale proceedings and sell the vehicle at public auction; and/or (ii) Center may refer such account to its attorneys or a collection agency for collection.

9. Governing Law; Venue; Time to Commence Action.  Except to the extent that the laws of the United States may apply or otherwise control this Agreement, the rights and obligations of the parties hereunder shall be governed by, and construed and interpreted in accordance with, the laws of the state in which Center is located, without regard to conflict of law principles. The mandatory venue for any claim, litigation, civil action, or any other legal or administrative proceeding (“Action”) involving any controversy or claim between or among the parties to this Agreement, is the county and state in which Center is located. Customer has one year from the accrual of any cause of action arising from the purchase of the Services to commence an Action against Center.

10. LIMITATION OF DAMAGES.  CUSTOMER AGREES THAT IN THE EVENT OF ANY ACTION BROUGHT BY CUSTOMER AGAINST CENTER, CUSTOMER SHALL NOT BE ENTITLED TO RECOVER ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES AS DEFINED IN THE UNIFORM COMMERCIAL CODE, INCLUDING, BUT NOT LIMITED TO INDIRECT OR SPECIAL DAMAGES, LOSS OF INCOME OR ANTICIPATED PROFITS, OR DOWN-TIME, OR ANY PUNITIVE DAMAGES.

11. Fees and Expenses of Actions.  In any Action, whether initiated by Center or Customer, where the Customer has a right, pursuant to statute, common law or otherwise, to recover reasonable attorneys’ fees and costs in the event it prevails, Customer agrees that Center shall have the same right to recover reasonable attorneys’ fees and costs incurred in connection with the Action in the event that Center prevails.

12. Waiver; Severability; Entire Agreement.  No waiver of any term of this Agreement shall be valid unless it is in writing and signed by Center’s authorized representative. If any provision or part of any provision of this Agreement shall be deemed to violate any applicable law or regulation, such invalid provision or part of a provision shall be inapplicable, BUT the remaining part of that provision and the remainder of the Agreement shall continue to be binding and enforceable. This Agreement constitutes the entire agreement and understanding between the parties hereto and supersedes any and all prior agreements and understandings, oral or written, relating to the subject matter hereof.

13. Communication Consent; Use of Customer Data.  Center may use information Customer provides Center, including but not limited to email addresses, cell phone numbers, and landline numbers (“Customer Data”) to contact Customer for purposes related to this account, including debt collection, and for marketing and sales purposes.  You also authorize Center and its affiliates to use and disclose Customer Data to third parties for any purpose in an anonymous or aggregated form that does not identify Customer.  In addition, Customer Data and vehicle maintenance service and repair information arising from or created as a result of maintenance and repair services provided by Center to Customer, including vehicle owner information, vehicle identification numbers and vehicle specifications (“Vehicle Repair Data”), may be provided to vehicle/component manufacturer(s) and the vehicle/component manufacturer(s) dealers, and their respective service management platform providers (“Maintenance Third Parties”) and used by Center and such Maintenance Third Parties to support and enhance vehicle repair services provided to Center and the Maintenance Third Parties’ customers.  You also authorize Center and the Maintenance Third Parties to use and disclose Vehicle Repair Data to third parties for any purpose in an anonymous or aggregated form that does not identify Customer.